At UpperPin, we want you, our customers, to be happy with your purchases. We understand that there will be times when the item is delivered, and it turns out not to be exactly what you had wanted. We try our absolute best to accommodate your needs, and that is why we offer a 30-day return policy.

Notify us within 30 days:

All returns must be initiated within 30 days from the date you receive your item.Custom orders are not covered by this Return Policy and cannot be returned for a refund Please, first contact customer service on the Contact Us page to begin the return process for returns. Returns will not be accepted after the 30 days has passed.

Condition of the item:

To be eligible for a return, your item must be in its original unused new condition as when you received it. The item must also be packed in its original box and packaging to avoid being damaged by the shipping company.All original materials included with the shipment must be returned to us together,
If received in any other condition than what has stated above we will not be able to process your return.

Return charges:

You will be responsible for any and all shipping costs for returning your item which includes the original freight cost and return shipping cost. Shipping costs are non-refundable. If you receive a refund, the original total cost of shipping and cost of return shipping (if paid by us) will be deducted from your refund.

If your order is returned to sender due to an incorrect or invalid address, missed delivery, or refused delivery, the original total cost of shipping and cost of return shipping will be deducted from your refund along with a 20% restock fee. If you contact the sales team regarding an order that is being returned to sender, we will do our best to re-ship the order, however, if it is returned to sender a second time, you will be refunded less ALL shipping fees and any additional fees incurred by us. Orders that are being returned to sender will not be refunded or re-sent until the items are received by our warehouse.

Refunds:

Once we receive your item, we will send a notification to you. We will inspect the item and notify you the status of the return. If the return is approved, we will initiate a refund less all shipping costs back to your credit card (or original method of payment) which can take from 5-7 business days.

Custom orders, clearance, & final sale items:

Almost any item in our catalog can be custom ordered. These types of orders usually have a production lead time of 6 – 8 weeks or more and are at a higher cost than our standard products. Custom orders are for items to be upholstered in material or color other than what is currently offered or previously offered for that line. Due to the labor and materials involved with crafting custom orders, all sales are final and are ineligible for cancellation, return, or refund past 24 hours after placement of order. Please contact us for pricing and more details regarding custom order items.

Clearance item orders are final sale and are ineligible for cancellation, return, or refund after placement of order and payment has been processed. Quantities are limited, and items are subject to availability before sale. No price adjustments are given on prior sales.

Contacting us:

If you have any questions on how to return your item to us, please do not hesitate to contact us at Service@UpperPin.com or message us using the Contact Us page.

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