100% Cotton Canvas. Canvas 380 gxs, with water repellent finish, its clear and bold texture and bright white tones make bright colors stand out and produce sharp contrasts between dark and white tones.
We have collected the highest quality 100% premium real wood frame.
Award Winning Print Quality
In 2018 they won in competition and were awarded four prestigious Premier Print Awards by the Printing Industries of America, which has a 68-year history of awarding the most outstanding performance of global printing companies.
Over 20 Years of Experience
The company has more than 20 years of history and has built an expansive service network of advanced scanning and printing technologies, including 3 big manufacturing centers and 40 retail service shops throughout China.
100% money back guarantee
If, in the unlikely event you were dissatisfied with the painting after reviewing it in person, it can be returned for a full refund for up to 365 days after delivery.
When you receive the painting; you are free to return it for more revisions or else for a full refund minus our actual shipping cost — which is, on average, $25 per painting.
At UpperPin, we want you, our customers, to be happy with your purchases. We understand that there will be times when the item is delivered, and it turns out not to be exactly what you had wanted. We try our absolute best to accommodate your needs, and that is why we offer a 30-day return policy.
Notify us within 30 days:
All returns must be initiated within 30 days from the date you receive your item.Custom orders are not covered by this Return Policy and cannot be returned for a refund Please, first contact customer service on the Contact Us page to begin the return process for returns. Returns will not be accepted after the 30 days has passed.
Condition of the item:
To be eligible for a return, your item must be in its original unused new condition as when you received it. The item must also be packed in its original box and packaging to avoid being damaged by the shipping company.All original materials included with the shipment must be returned to us together, If received in any other condition than what has stated above we will not be able to process your return.
You will be responsible for any and all shipping costs for returning your item which includes the original freight cost and return shipping cost. Shipping costs are non-refundable. If you receive a refund, the original total cost of shipping and cost of return shipping (if paid by us) will be deducted from your refund.
If your order is returned to sender due to an incorrect or invalid address, missed delivery, or refused delivery, the original total cost of shipping and cost of return shipping will be deducted from your refund along with a 20% restock fee. If you contact the sales team regarding an order that is being returned to sender, we will do our best to re-ship the order, however, if it is returned to sender a second time, you will be refunded less ALL shipping fees and any additional fees incurred by us. Orders that are being returned to sender will not be refunded or re-sent until the items are received by our warehouse.
Once we receive your item, we will send a notification to you. We will inspect the item and notify you the status of the return. If the return is approved, we will initiate a refund less all shipping costs back to your credit card (or original method of payment) which can take from 5-7 business days.
Custom orders, clearance, & final sale items:
Almost any item in our catalog can be custom ordered. These types of orders usually have a production lead time of 6 – 8 weeks or more and are at a higher cost than our standard products. Custom orders are for items to be upholstered in material or color other than what is currently offered or previously offered for that line. Due to the labor and materials involved with crafting custom orders, all sales are final and are ineligible for cancellation, return, or refund past 24 hours after placement of order. Please contact us for pricing and more details regarding custom order items.
Clearance item orders are final sale and are ineligible for cancellation, return, or refund after placement of order and payment has been processed. Quantities are limited, and items are subject to availability before sale. No price adjustments are given on prior sales.
If you have any questions on how to return your item to us, please do not hesitate to contact us at Service@UpperPin.com or message us using the Contact Us page.
Door to Door Fully Insured Courier Delivery
All orders ship with UPS, FedEx or DHL and will arrive directly to your home or office.A tracking number will be emailed to you as soon as the order leaves our studio so you can track it online.All orders ship express and usually arrive withing 4-5 days from the shipping date.
Unframed paintings are covered with a special protective film, are gently rolled and then placed inside a strong specially designed tube.
Stretched, Gallery Wrapped and Framed paintings are covered with protective bubble wrap, separated by foam board and then carefully put into the cardboard box.
Free shipping is included in the price of the painting. Once the painting is ready and dry enough to ship, we will roll it and ship it in a sturdy cardboard tube.We always ship express via courier to ensure your order reaches you as soon as possible – normally within three business days. The total delivery time from the moment you place your order until the package is delivered to your door is normally between three to four weeks.
10 years warranty
upperpin provides a full warranty covering manufacturing and material defects for paintings purchased from our website. The warranty covers damage for normal use. Damage caused by incidents such as accidents or inappropriate use are not covered.
Depending on the degree of damage to the warranted painting, it will either be repaired or replaced. This warranty service is provided free of charge.
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