Product

Q. Where are your products manufactured?

We have our own printing factory in Southern China, which is part of a public company (Stock code 831677). The company has more than 20 years of history and has built an expansive service network of advanced scanning and printing technologies, including 3 big manufacturing centers and 40 retail service shops throughout China. Their equipment includes the latest printing machinery, e.g. SCREEN 8060, AuccrioJetKM-1 UV, HP indigo 12000, EPSON SureColor B9080, and Heidelberger4-8 CP2000.  

Q. How do I find a specific item from your catalog?

Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.

Q. Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs. If you are not satisfied with the product you receive, you may return it within 10 days.

Q. Are finish colors shown in your photos accurate?

All photos on our website are taken by professional photographers under lighting conditions that are typical in a residential home.
We endeavor to accurately show the finish color and texture as best as we can. How these photos display on any individual monitor and output from any printer can vary based on the different settings. If we can be of assistance in selecting the right art for your situation (style, dimensions, color, etc.) 
get in touch and we would be happy to help.

Q. What do you mean by ‘Retail’ price?

You will see on each of our product pages a 'Retail' price.
The price represents the estimated regular retail value of a comparable item of similar quality available from other retailers. That is why we are able offer such great value.

Q. Can I see reviews of your products and service?

Absolutely!
We encourage you to check out the 
customer reviews on our website and you can read even more customer reviews on our ResellerRatings profile.

Q. I have a question that is not answered here, can you help?

Of course! Feel free to get in touch with us by email or phone and our team would be happy to help answer your questions


Ordering and Payment

Q. I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, absolutely safe.
Your credit card information is transferred using the same 256 bit encryption and physical security that banks use.

Q. Can I place my order by phone?

Absolutely! If you would place your order over the phone you can speak with one of our friendly customer service team by calling 1-(949) 421-0720

Q. What types of payments do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover).
You can also choose to pay using PayPal, or Amazon pay.

Q. Do you charge sales tax?

We collect sales tax where we are required to by law.
In the U.S, we have our warehouse in California.

Q. When will I be charged for my order?

You will be charged for your order when you place it.

Q. Will I get confirmation of my order?

An order confirmation email is sent to you when you place the order. If you have not received it within a few hours of placing your order please contact us to let us know.

Shipping, Delivery and Assembly

Q. What type of packaging do you use?

Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated tall shipping boxes. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

Q. How much do you charge for shipping?

Basic shipping to nearly everywhere in the continental U.S.  If you live in a particularly remote area there may be additional delivery fees, but we will always inform you before these are charged.

Q. How will my art ship?

Most of our items are UPSable item and they ship using a standard courier service, in which case you will be charged a lower fee for shipping.

Q. Can I track my shipment?

Once you have placed your order you will get an estimated delivery date in your order confirmation email.
When your order leaves our warehouse we will send you another email to let you know. 
You are also able to log in to our website to see any updates to your order status.

Q. When will my art arrive?

You can estimate your art's arrival by adding the processing and transit times. We typically    process in-stock product within 1 - 2 business days. 

Q. Can I place my order on hold/can you deliver after a certain date?

Yes, we would be happy to put your order on hold for you. 
As soon as you place the order give us a call, or simply reply to your order confirmation email and we can put it on hold until you advise otherwise. As soon as you are able to receive the order, just let us know and we will ship it right out to you.

Q. Do you ship internationally? (i.e. outside the US and Canada)

While we love to hear from fans from far flung corners of the earth, we currently only offer our standard shipping to customers in the continental US. 
We do ship to Hawaii, Alaska, and Puerto Rico, however there is an additional shipping fee that varies based on your location and order size. Please contact our customer service team to inquire about the additional fees.

We do also ship to Canada, however there is an additional shipping fee that varies base on your location and order size. Please contact our customer service team to inquire about the additional fees.

Q. Can you ship to APO / FPO addresses?

We do not currently ship to APO/FPO addresses.

Q. How accurate are the item dimensions listed on your web pages?

We verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to 1". If you are not satisfied with the product you receive, you may return it within 10 days.

Q. Can I change my shipping address after I place the order?

Please let us know as soon as you are able to if you wish to change the delivery address on your order, once your order has been shipped the delivery address cannot be changed.
We will always do our best to ensure that your order is sent to the right location.

Q. My estimated delivery window has passed and my order hasn’t yet arrived - what should I do?

Please let us know and we will be doing our best to get you your order as soon as possible. If you want to enquire about progress please get in touch and we will be happy to let you know where your order is.

 

Returns and Cancellations

Q. Is my package insured?

WE guarantee your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team.

Q. Can I return my order?

If for any reason you don’t love your new art you can return it within 10 days, no questions asked. Provided you return the art in as-new condition and in the original packaging, we will refund your purchase, less the cost of shipping, return shipping and 10% restock fee.

Q. If I choose to return my order, what happens next?

If you do decide to return your order please contact us. We will ask you to repackage the item carefully in the packaging in which it arrived, and provide you the return address.
Once the item is back at our warehouse it will be inspected, and provided it is in as-new condition we will issue a refund less shipping charges and 10% restock fee.
Refunds typically take between 5 and 10 business days to process. Please note that as much as we would like to, this delay is not something we are able to remove or expedite - this delay is in the banking and credit card system.

Q. What happens if I no longer have the packaging for the item?

We strongly encourage you to keep your packaging for 15 days in case you decide you want to return it.
You can still return your item, however we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and packaging required.

Q. Can I cancel an order?

Yes, the order can be cancelled prior to shipping at no charge. We will issue a full refund.
If you decide to cancel your order after your order has left our warehouse we will issue a refund less our shipping fee.

Q. What should I do if my shipment is damaged?

Take pictures and describe the damage in as much detail as possible. Contact us right away and we’ll take care of the rest.

Q. What should I do if the products are defective?

Our products are designed to last, and we stand by their quality.
If you do have problems with your product please take photos or video that demonstrate the issue and describe the issue in as much detail as possible. 
Contact us right away and we will work with you to determine the appropriate next steps.