We have our own printing factory in
Southern China, which is part of a public company (Stock code 831677). The
company has more than 20 years of history and has built an expansive service
network of advanced scanning and printing technologies, including 3 big
manufacturing centers and 40 retail service shops throughout China. Their
equipment includes the latest printing machinery, e.g. SCREEN
8060, AuccrioJetKM-1 UV, HP indigo 12000, EPSON SureColor B9080, and
Q. How do I find a specific item from your
exact name of the artwork or the catalog item number into the search box that
appears at the top of each page.
Q. Does the image on your site accurately
represent what I will be sent?
We strive for
a high degree of image accuracy. However, in some cases, the visual
representation may be approximate. Occasionally, minor modifications occur
between printing runs. If you are not satisfied with the product you receive,
within 10 days.
finish colors shown in your photos accurate?
photos on our website are taken by professional photographers under lighting
conditions that are typical in a residential home.
We endeavor to accurately show the finish color and texture as best as we can.
How these photos display on any individual monitor and output from any printer
can vary based on the different settings. If we can be of assistance in
selecting the right art for your situation (style, dimensions, color,
etc.) get in touch and we would be happy to
do you mean by ‘Retail’ price?
see on each of our product pages a 'Retail' price.
The price represents the estimated regular retail value of a comparable item of
similar quality available from other retailers. That is why we are able offer
such great value.
Q. Can I
see reviews of your products and service?
have a question that is not answered here, can you help?
course! Feel free to get in touch with us by email or phone and our team
would be happy to help answer your questions
Q. I am
concerned about submitting my credit card information online. Is it safe to
place an order on your site?
Your credit card information is transferred using the same 256 bit encryption
and physical security that banks use.
Q. Can I
place my order by phone?
If you would place your order over the phone you can speak with one of our
friendly customer service team by calling 1-(949) 421-0720
types of payments do you accept?
accept all major credit cards (Visa, Mastercard, American Express, and
You can also choose to pay using PayPal, or Amazon pay.
Q. Do you
charge sales tax?
collect sales tax where we are required to by law.
In the U.S, we have our warehouse in California.
will I be charged for my order?
be charged for your order when you place it.
I get confirmation of my order?
confirmation email is sent to you when you place the order. If you have not
received it within a few hours of placing your order please contact us to let
Shipping, Delivery and Assembly
Q. What type
of packaging do you use?
Posters and art
prints are rolled with thick paper to protect against dust before being
packaged in corrugated tall shipping boxes. Framed items are covered securely
and placed in adjustable corrugated inserts that lock the frame in position.
much do you charge for shipping?
shipping to nearly everywhere in the continental U.S. If you live in a particularly remote area
there may be additional delivery fees, but we will always inform you before
these are charged.
will my art ship?
our items are UPSable item and they ship using a standard courier service, in
which case you will be charged a lower fee for shipping.
Q. Can I
track my shipment?
have placed your order you will get an estimated delivery date in your order
When your order leaves our warehouse we will send you another email to let you
You are also able to log in to our website to see any updates to your order
Q. When will
my art arrive?
estimate your art's arrival by adding the processing and transit times. We
typicallyprocess in-stock product
within 1 - 2 business days.
Q. Can I
place my order on hold/can you deliver after a certain date?
would be happy to put your order on hold for you.
As soon as you place the order give us a call, or simply reply to your order
confirmation email and we can put it on hold until you advise otherwise. As
soon as you are able to receive the order, just let us know and we will ship it
right out to you.
you ship internationally? (i.e. outside the US and Canada)
love to hear from fans from far flung corners of the earth, we currently only
offer our standard shipping to customers in the continental US.
We do ship to Hawaii, Alaska, and Puerto Rico, however there is an additional
shipping fee that varies based on your location and order size. Please contact
our customer service team to inquire about the additional fees.
also ship to Canada, however there is an additional shipping fee that varies
base on your location and order size. Please contact our customer service team
to inquire about the additional fees.
you ship to APO / FPO addresses?
not currently ship to APO/FPO addresses.
Q. How accurate are the item dimensions listed on your web pages?
the dimensions of all images on our site, but due to industry standards sizes
can vary slightly up to 1". If you are not satisfied with the product you
receive, you may return it
within 10 days.
Q. Can I
change my shipping address after I place the order?
let us know as soon as you are able to if you wish to change the delivery
address on your order, once your order has been shipped the delivery address
cannot be changed.
We will always do our best to ensure that your order is sent to the right
estimated delivery window has passed and my order hasn’t yet arrived - what
should I do?
let us know and we will be doing our best to get you your order as soon as
possible. If you want to enquire about progress please get in touch and we will be happy to let you know
where your order is.
Q. Is my package insured?
your satisfaction and we will give you a refund or a replacement for purchased
items you are not satisfied with. In the remote event that your package is lost
or damaged upon arrival, please contact our Customer Support Team.
Q. Can I
return my order?
any reason you don’t love your new art you can return it within 10 days, no
questions asked. Provided you return the art in as-new condition and in the
original packaging, we will refund your purchase, less the cost of shipping, return
shipping and 10% restock fee.
Q. If I
choose to return my order, what happens next?
do decide to return your order please contact us. We will ask you to repackage the item
carefully in the packaging in which it arrived, and provide you the return
Once the item is back at our warehouse it will be inspected, and provided it is
in as-new condition we will issue a refund less shipping charges and 10%
Refunds typically take between 5 and 10 business days to process. Please note
that as much as we would like to, this delay is not something we are able to
remove or expedite - this delay is in the banking and credit card system.
happens if I no longer have the packaging for the item?
strongly encourage you to keep your packaging for 15 days in case you decide
you want to return it.
You can still return your item, however we charge a reboxing fee to ensure that
we are able to package the item appropriately to survive return shipping. This
fee varies based on the size of the item and packaging required.
Q. Can I
cancel an order?
order can be cancelled prior to shipping at no charge. We will issue a full
If you decide to cancel your order after your order has left our warehouse we
will issue a refund less our shipping fee.
should I do if my shipment is damaged?
pictures and describe the damage in as much detail as possible. Contact us right away and we’ll take care of the
should I do if the products are defective?
products are designed to last, and we stand by their quality.
If you do have problems with your product please take photos or video that
demonstrate the issue and describe the issue in as much detail as
possible. Contact us right away and we will work
with you to determine the appropriate next steps.